The 10 most Frequently asked questions:

Yes we provide a free helpful survey and written proposal.

In the unlikely event of a like for like proposal being received, we welcome the opportunity to discuss and agree a way forward to ensure you make the right decision.

Yes your air-conditioning units requires regular planned preventative maintenance to ensure efficient, trouble-free operation.

Different equipment manufacturers offer varying warranty periods from a standard 12 months up to 10 years, please call our helpful team for more information.

The most common cause of water leaks is a lack of maintenance or failed condensate removal pump. Contact the KSL aircon service guys to arrange an engineer.

A loss of cooling could be caused by blocked filters, failed fan motor or loss of refrigerant gas, call the KSL aircon service guys to arrange an engineer.

Are the fans working on the indoor evaporator unit in the cold-room, if so the coil maybe dirty and requires chemically cleaning, call the KSL refrigeration guys.

Firstly check that the controller is set for heating and switched on, sounds like a silly answer but this is the most common problem. If you have a remote controller check the batteries are ok, maybe replace and try again before calling KSL to arrange an engineer.

Yes we can arrange a chemical clean and maintenance of your existing systems as a lack of regular servicing is normally the cause of smelly units.

Yes we are happy to look after and provide ongoing peace of mind cover on your existing systems and equipment. Please call our helpful service department to discuss.

Lastly, if your question isn’t covered please call our team on 01634 290999 to discuss and see if we need to add yours to our list.