The 11 most Frequently asked questions:

AC Error Codes

If you are having problems with your AC unit, the links below should help understand the displayed error / fault codes:

Daikin – https://www.daikin.com/

Mitsubishi Electric – Mitsubishi Electric Error Codes

Toshiba – https://toshiba-aircon.com.au/

If you can’t find what you are looking for here, you can contact our helpful and friendly staff on 01634 290999

Yes we provide a free helpful survey and written proposal.

In the unlikely event of a like for like proposal being received, we welcome the opportunity to discuss and agree a way forward to ensure you make the right decision.

Yes your air-conditioning units requires regular planned preventative maintenance to ensure efficient, trouble-free operation.

Different equipment manufacturers offer varying warranty periods from a standard 12 months up to 10 years, please call our helpful team for more information.

The most common cause of water leaks is a lack of maintenance or failed condensate removal pump. Contact the KSL aircon service guys to arrange an engineer.

A loss of cooling could be caused by blocked filters, failed fan motor or loss of refrigerant gas, call the KSL aircon service guys to arrange an engineer.

Are the fans working on the indoor evaporator unit in the cold-room, if so the coil maybe dirty and requires chemically cleaning, call the KSL refrigeration guys.

Firstly check that the controller is set for heating and switched on, sounds like a silly answer but this is the most common problem. If you have a remote controller check the batteries are ok, maybe replace and try again before calling KSL to arrange an engineer.

Yes we can arrange a chemical clean and maintenance of your existing systems as a lack of regular servicing is normally the cause of smelly units.

Yes we are happy to look after and provide ongoing peace of mind cover on your existing systems and equipment. Please call our helpful service department to discuss.

Lastly, if your question isn’t covered please call our team on 01634 290999 to discuss and see if we need to add yours to our list.

Google Reviews

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Pedham Place GC profile picture
Pedham Place GC
September 20, 2024
Google star 1Google star 2Google star 3Google star 4Google star 5
We have used Kinlochs for over a decade now. First class customer service, back office staff and engineers. Well done to you all.
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Mark Jackson profile picture
Mark Jackson
September 18, 2024
Google star 1Google star 2Google star 3Google star 4Google star 5
We have used KSL to service and maintain our air conditioning units for the last few years and have always found them to be polite, accommodating and efficient.
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Gill O profile picture
Gill O
September 17, 2024
Google star 1Google star 2Google star 3Google star 4Google star 5
I have used Kinloch & Sons LTD for all our M&E needs, boiler, heating etc.. in our commercial property for a number of years. Wonderful service administrators, helpful and always quick to respond to call outs. The engineers who they have sent to the property over the years have been professional, experienced, knowledgeable and respectful. Will continue to use and recommend them.
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Dannielle Johnson profile picture
Dannielle Johnson
September 11, 2024
Google star 1Google star 2Google star 3Google star 4Google star 5
Could not recommend them enough! Our organisation has worked with KSL for quite some years now. They look after 23 of our sites and have been amazing throughout the years and are always on the other end of the phone with any issues we may have. Harriet in the office is brilliant, very responsive and always manages to find a solution!
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Sirita Kaur profile picture
Sirita Kaur
September 10, 2024
Google star 1Google star 2Google star 3Google star 4Google star 5
I have dealt with KSL on numerous occasions and have nothing but good things to say. They are always very helpful, efficient and happy to help. We recently had a very big job with KSL, the over all management of the project was handled so professionally - they communicated with us every step of the way and were always on hand if any questions arose. I would definitely recommend KSL !
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Sara Marsh profile picture
Sara Marsh
September 4, 2024
Google star 1Google star 2Google star 3Google star 4Google star 5
Having used KSL and been a customer since 2013 - I am well qualified to recommend this company for all your HVAC requirements. Nothing is ever too much trouble and they are extremely responsive in any situation. The whole team are so helpful - Five stars guys, keep up the good work.
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Severine Ashby profile picture
Severine Ashby
September 3, 2024
Google star 1Google star 2Google star 3Google star 4Google star 5
Have used KSL for years now for my shop. Super friendly staff, who always try to help and accommodate. Would absolutely recommend.